Terms & Policies
Through registration for this squad / 1-2-1 session, I agree I will abide by the rules and regulations set out by the TRI FITNESS coaches and administrators, as well by all instructions given by the pool facility management and staff.
[1] Physical Readiness:
In submitting this form and agreeing to this waiver intending to be legally bound, I hereby certify that I am physically fit and have not been otherwise informed by a doctor.
[2] Risks Associated With Swimming:
For all the amazing benefits that swimming brings to our health, like any sport or activity, it also carries some risk.
I acknowledge that I am aware of all the risks inherent in swimming and in being on a pool deck, or in the open water, including permanent disability and death, and agree to assume all those risks. As a condition of my participation in the TRI FITNESS programme or any activities thereto, I hereby waive any and all my rights to claim for losses or damages, including all claims for loss or damages caused by the negligence, active or passive, of the following:TRI FITNESS; the host facilities; or any individual participating in the programme as a coach, swimmer, volunteer or observer.
[3] Safety First:
Rest assured, we, TRI FITNESS, always endeavour to run a safe and professional swim coaching programme at all times for all participants and will always aim to do so in a professional and courteous manner. Any complaints can be made in confidence and in writing to the Head Coach, Paul De Garis at paul@3fit.co.uk or calling Paul on +44 (0) 7781 102118
[4] Accreditation & Insurance:
All of our TRI FITNESS coaches are accredited with Swim England and BRITISH TRIATHLON and carry appropriate levels of insurance.
[5] Cancellation Policy / Terms & Conditions:
1-2-1 Sessions:
Any cancellations made 72 hours prior to a booked 1-2-1 Video Analysis and Stroke Correction Session will be charged at full rate unless a replacement swimmer can be sought. By registering for a session, you agree to these terms.
Squad Sessions:
Any cancellations for booked squad sessions in the 24 hours before the session commences will be charged at full rate, i.e. a credit will be deducted. Please help us help offer everyone a better coaching service by opting out of any session you know you can't attend prior to the 24 hours before that session. Doing so releases your spot to the waitlist and allows someone else to benefit. You can easily cancel your session in the booking app if needs be.
In the event that you fall sick with COVID-19 or are a close-contact requiring isolation, please notify us at your earliest opportunity and we will endeavour to refund your session.
[6] Expiry Dates:
As a courtesy to our valued customers, we have recently extended all of our expiry dates by one (1) month, up to a maximum of 12 months. All session credits must be used prior to the expiry date and cannot be transferred.
Our expiry dates are as follows:
• Single Casual = 12 months
• 10 sessions = 4 months
• 10 session (12 mths) = 12 months
• 25 sessions = 6 months
• 50 sessions = 12 months
• 100 sessions = 10 months (extended by popular request from 8 to 9 months)
• 1-2-1 Video Analysis FIRST session / FOLLOW-UP session & Gift Card = 12 months
Expiry Extensions:
Please contact paul@3fit.co.uk if you are likely to need an extension of up to 1 month in any given calendar year for your specific payment option, e.g. for holidays, work trips etc.
[7] Credit Card fees:
Our Merchant Services Provider (MSP), Stripe, charges a dishonour fee for any payment that fails or is disputed. Please ensure any sorted payment details remain up to date.
[8] Return / Refund:
Credits, once purchased, cannot be refunded nor returned unless expressly requested mailto:paul@3fit.co.uk
[9] Privacy Policy:
We take your privacy very seriously and will not share any of your details with any third parties.
[10] Auto-renew:
Our PAYG payment packs will attempt to auto-refill when you are out of credits if you have future unpaid bookings with us. To do this successfully you'll need to have either your credit card details safely secured and saved with us, or have your BSB/Account information saved.
If you do not wish to store your details, that is fine, you will still be reminded when your account is running low whereupon you can manually buy a new pack. You will have 7 days to top-up in order to safe-guard any future booked unpaid sessions you may have made. These are at risk of automatic cancellation if you do not remain in credit in order to avoid payment arrears occurring.
Thank you for your support of this new system - please help us, help you!
Many thanks - that's the fine print sorted, now let's get in and enjoy your swimming with TRI FITNESS!
Paul De Garis, Head Coach